【English】Multilingual Information on the 2020 Heavy Rains
Mental Healthcare consultations following the disaster:
If you find you have difficulties sleeping, feel irritated, do not feel like talking to anyone, feel anxious, can’t stop thinking about the disaster, or any other similar issues which persist, you can talk to your municipal health nurse or a local medical institution.
Phone no. 096−386−1166 （Open weekdays 09:00-16:00）
Supports for Victims
“Disaster Certificates” り災証明書
A “Disaster Certificate” is a certificate which can be used as proof that there was damage to your home due to a natural disaster.
It is necessary to receive financial support, tax exemptions etc. Foreign residents are also eligible for these.
・In principle, no claim is required for life or damage insurance.
・People who live in rental accommodation may also apply.
To get a “Disaster Certificate” issued you must provide photos of the damages to your home.
〇Take photos of the outside of the building from all four sides.
〇Use a ruler or measuring tape to record how high the flood waters came inside your home. Take a photo of this measurement from close-up and from a distance.
〇Take photos of anything that has been damaged – walls (both inside and out), the ceiling/roof, floor, doors, windows, kitchen, bathroom etc.
Municipalities currently accepting applications (As of July 13):
Yatsushiro, Hitoyoshi (From July 23), Arao, Yamaga, Kamiamakusa, Amakusa, Nagomi, Oguni, Ashikita, Tsunagi, Nishiki, and Kuma (From July 16)
Request for Volunteers to help with Disaster Relief.
If you have been affected by the recent Heavy Rains, you can request a volunteer to assist you. Volunteers can help you with cleaning up your home, taking out garbage and cleaning mud. Volunteers are offering their time free of charge.
If you would like to request a volunteer please phone your local Disaster Volunteer Center:
Tsunagi（Will be handled via Ashikita）0966-83-8335
Kuma（Will be handled via Yatsushiro）090-5288-1317
If you lose your driver’s license, health insurance card or bankbook
・Driving licenses can be reissued at a police station or driving license center. The reissuance is free for those affected by the disaster.
・Even if you do not have a health insurance card you can still avail of healthcare services by telling the clinic or pharmacy your full name and date of birth.
・If you lose your bankbook you need to speak to your bank. In many cases you can still withdraw money if you can prove that you are the account holder.
People whose cars suffered damage from flooding
1）Contact your car insurance provider.
・You can postpone payment of your insurance fees.
・Check what your insurance covers and contact your insurance provider.
・Take photos of the damage to your car.
2）A vehicle which has suffered water damage may produce electric shocks or cause a fire due to a short-circuit in the electronics, even if it physically appears undamaged.
1．Do not start your car’s engine by yourself.
2．Contact a maintenance garage or the store you bought the car from before using it.
Hybrid and electric cars are equipped with particularly high-voltage batteries. Do not touch it.
3）Depending on the condition of the car, you may be able to extend the postponement of tax payments.
You must submit an application to avail of this.
Free bathing facilities for people affected by the flooding:
Public baths are offering free entry for people living in evacuation shelters or whose homes have been damaged and are unable to use the bath.
You must present a certificate of proof from your municipality.
Eligible areas: Some bathing facilities in Yatsushiro, Hitoyoshi, Kuma area, Ashikita, Tsunagi town and Minamata city
A reconstruction support grant is available for affected businesses:
This grant is offered to small and medium sized businesses who were affected by the flooding. It covers part of the repair costs for the restoration and maintenance of facilities.
Please contact the Support Center for more information.
Financial Supports for Livelihoods
For people who need to repair their home
There is a subsidy available for people whose homes were damaged and who cannot afford the cost of repairs.
There is financial support available to assist with repairing things such as your roof, kitchen or bathroom which are essential for daily life.
These subsidies can be applied for at the local town/city halls of affected areas. (Consultation Counters are currently being set up)
* Ensure you take photos of the damage before repair works are carried out. Photos taken on a smartphone are acceptable.
* Your municipality may deny your application for an “Emergency Home Repair” subsidy if the repair workers are hired before the municipal consultation counters are established.
Maximum subsidy amounts per household:
(1) Homes which have sustained major damage Up to 595,000 yen
(2) Homes which have sustained minor damages Up to 300,000 yen
Financial Support for Disruptions to People’s Lives (Those living in rental apartments are also eligible)
This is a subsidy for people whose homes have sustained damage.
The amount of financial subsidy you can receive will be determined by the degree of damage listed on the “Disaster Certificate”, the number of people living in the home and the planned action (rebuild the home, repair the home, move to rental accommodation etc.)
This subsidy can be applied for at the municipality you were living in when the disaster occurred. In order to apply you will need a Residence Certificate and a Disaster Certificate.
Temporary Prefectural Housing
Kumamoto Prefecture can provide free housing to disaster victims.
1）People who cannot live in their homes due to damages.
2）Those who have evacuated from their place of residence due to evacuation advisories from local authorities.
・The Prefecture has around 20 temporary housing units.
・You may live there for up to 3 months
（There are also instances where people may stay for up to one year. You will need to provide a Disaster Certificate when applying for renewal.）
You will not be charged rent, a security deposit, insurance fee or for parking.
Utility costs (Electricity, gas, water etc.) are the responsibility of the resident.
Mail the application documents (application form, written declaration, residence certificate, photographs of damages) to the following address.
*If you cannot sent the documents by post, please phone to discuss it
〒862-8570 熊本市中央区水前寺6丁目18-1 県庁本館12階 土木部建築住宅局住宅課
Housing Division, Department of Civil Engineering
Kumamoto-Shi Chuo-ku Suizenji 6-18-1
Kumamoto Prefectural Government Honkan 12th Floor
・Applications will be closed once the available housing has reached capacity. If two applications arrive at the same time, a lottery will be held.
The following organisations are also offering housing:
Other organisations, Real Estate Agencies (Such as Daito Trust Construction Co., Ltd.）
・For specialized advice about home repair/reconstruction, phone 096-384-0131 for free
Applications for financial support for attending education are currently being accepted for people whose household finances have been affected by the July 2020 Flooding Disaster.
Kumamoto Prefecture Student Loan
1）This is available for Senior High School and Special Training School (Higher degree) students
Amount Offered: Between 8,000 yen and 35,000 yen per month *No Interest
Period of Receipt: Until the end of the fiscal year in which you applied
・Documents showing the status of your household (income etc.)
・A Disaster Certificate
・Documents detailing the damage sustained by the household/home
・Documents detailing the insurance compensation which was received (In the case that anyone in the household received compensation)
2）Exemption from repayment of student loans
Eligible persons: Students receiving financial aid whose homes have been damaged and who cannot repay their loans at this time
How long does the exemption apply: For one year from the day in which the damage occurred. (It is possible to reapply after this time)
Necessary Documents: Disaster Certificate
Financial Support for Scholarship Students
・Senior High School Students (Whose parent/guardian resides in Kumamoto)
・Households which are exempt from municipal and prefectural taxes due to a sudden change in financial status, or due to receiving welfare payments
Amount to be received: 36,500 yen - 84,000 yen per student (This is a grant and therefore there are no repayments)
Tax and Insurance Payment Exemptions
There is an exemption available for payment of national and regional taxes. Visit your local tax office to discuss this.
Exemption from National Health Insurance and Pension payment
People whose homes have suffered severe damage should contact the Pension Counter at their local municipal office.
Be aware of fraud!
There has been a report of an incident in another prefecture in which a homeowner was told that their building was damaged during the heavy rains and that an “emergency risk assessment” had been carried out. A false claim was then made that the building needed to be repaired.
- Emergency Risk Assessments:
Emergency Risk Assessments are carried out in the event of an earthquake and are used to determine whether a building is safe. Stickers of different colours are applied to the building to indicate the how safe the building is deemed to be – Danger (Red), Caution (Yellow), and Safe (Green)
⇒These assessments are not taking place in response to the Heavy Rains
Houses which have been damaged by the Heavy Rains will be issued a Damage Certificate which will indicate the severity of the damage (“Completely destroyed”, “Half Destroyed” etc.). Information about the severity of the damage is important when it comes to issuing a Damage Certificate.
⇒These damage assessments are taking place at this time. They will be conducted by a municipal staff member in the presence of the person whose home is affected.
・If you find an Emergency Risk Assessment sticker on your building, contact your municipality to confirm its authenticity.
・Confirm the identity of any unknown visitors. Ask to see their name tag and ask them to tell you their name.
・If anyone makes you feel afraid, you become afraid to return home or you see a suspicious vehicle or person, contact the police immediately.
Be aware that fraud and other malicious acts may take place in the event of future disasters as well.
・An unknown person visits your home and says they will repair your house and that there is a government grant which will be paid at a later date so you will receive all the money you originally spent on the repair.
・You may be told that “Repair work will be difficult to complete if it is not done early.
・In these instances, payment may be asked for upfront and damages which the homeowner is unaware of may not be repaired.
・Someone may visit your home and pressure you into making a donation for victims of the disaster and will not accept it if you say no.
・People who say they will clean your home for free, or that they are volunteering and then charge you a large amount of money afterwards.
・People who ask for money to submit an application for a financial subsidy on your behalf.
・If you are asked for payment or to sign a contract on the spot, do not make the decision by yourself. Consider it thoroughly with your family before agreeing to anything.
・If anyone ever makes you feel afraid, if you feel like you cannot return home or if you see any suspicious vehicles or persons, contact the police immediately.
・Information about known scams will be circulated. Check with an official institution to confirm the authenticity of anything you are suspicious about.
A message to Technical Trainees from OTIT
If you are unable to continue your training due to a natural disaster you must submit a notification letter from your Supervising Organization to OTIT to apply for a change of training plans.
If technical trainees wish to continue their training despite a situation which makes it difficult to continue the Supervising Organization will search for an alternative training location.
In the event that the Supervising Organization is affected by the disaster, the trainee is a missing person, or it is difficult to find a new position OTIT will provide support.
There are phone numbers available for multilingual consultations. It is also possible to contact us by LINE or Messenger.